Alvinza is a 100% New Zealand owned and operated business
 
Please be sure to thoroughly read and understand the terms and conditions of Alvinza prior to making a purchase through our website.
By purchasing items through our website you therefore agree to our outlined Terms and Conditions. If you do not wish to agree with our terms and conditions that have been written down and displayed to you then please do not proceed with purchase of Alvinza fine jewellery pieces.
 

PRODUCT INFORMATION

Alvinza promises to you, the customer to be as authentic as possible. We want to make sure that any information provided on the website is as accurate as we can be. The team at Alvinza have made every effort to display the products featured as accurately as possible. The equipment you use to access and view our website may have a slight impact on the display of our jewellery pieces. We do not guarantee that the texture, detailing or colour of our pieces presented on your screen will accurately reflect the physical product. The physical form of the jewellery will be slightly different due to natural light. Aspects of each piece is written to our best knowledge and with transparency to the customer at the forefront.
 Please as customers, bear in mind that the sizes we have on the website are approximates only. They may not be 100% accurate. How the ring may fit you is dependent on whether your finger is hot and slightly swell or whether it is cold and slightly slimmer than normal.
Feel free to use our size guide before purchasing a ring to make sure it fits just how you’d like it to.

 

PRICING AND PROMOTIONS

All of our prices displayed on this website are shown in New Zealand dollars (NZD) and include GST. All prices will be correct at time of publication, however if for any reason this were to change, the team at Alvinza has every right to adjust the price accordingly. If upon purchasing your jewellery this happens we will make sure to contact you before you go through with the purchasing process.

 

STOCK AVAILABILITY

 All pieces of jewellery purchased through the Alvinza website are made to order, therefore we do not have any standing stock. Each unique Alvinza piece will take upwards of 3 weeks minimum to be delivered to the desired location/destination.
Alvinza reserves the right to limit the quantity of items available to purchase in one order. 

 

ORDERS

If you proceed with an order on this website you agree to and accept the terms and price specified in this website. This price may include additional delivery and other applicable charges depending on wether or not the purchase is made in New Zealand or Internationally. This offer may be accepted or rejected by Alvinza for any reason, including, the unavailability of any product, an error in the price or the product description posted on this website, or an error in your order. Your contract with Alvinza will only come into existence when you have fully paid for your order and Alvinza provides confirmation that your order has been accepted. Confirmation will be sent via email to your elected email address.

 

SHIPPING

 Here at Alvinza we take pride in doing things with the quality of your product in mind. When following through with a purchase, you agree to pay the shipping charges displayed. Dates and times displayed of delivery are based off estimates, these are not always guaranteed. Risk of loss and damage to any Alvinza pieces once we have commenced shipping will not be held accountable on our behalf.
If you have any questions in regards to shipping please do not hesitate to get into contact with our team. 

 

TERMINATION

Your ability to purchase products and services from this web site may be terminated at any time by Alvinza without notice. All disclaimers and limitations of liability by Alvinza will survive termination. Should you object to any of these Terms and Conditions, including any subsequent amendments, you must immediately discontinue use of this site.

 

EXCHANGE POLICY

 Given the current climate Alvinza is committed to ensuring high levels of hygiene, health and safety standards with all products. With personal jewellery, in particular Alvinza. It is highly advised that the jewellery pieces remain to one person and are not shared around. This makes sure that any bacteria or bodily oils do not speed up the natural process of potential tarnish.
To remain true to the statement above. Alvinza will not accept the return of goods or exchange of goods if you simply change your mind. If the team at Alvinza are satisfied, that the goods do not appear to be used, they are clean and they are placed and returned in their original condition and otherwise in a saleable condition acceptable to our requirements, we may decide to exchange the pieces if for a solid reason that you feel an exchange is required. However the team at Alvinza are not obligated to do so. The same rules apply if you are wanting to receive a refund.
In the event that we decide to exchange your piece, we will be asking you to provide proof of purchase and refunds, if applicable. This will need to be provided using your original payment method. 
Please send us an email at info@alvinza.co.nz if you wish to make an exchange and the reasoning behind the exchange followed with proof of purchase.

 

RETURNS AND CANCELS

 

 Any returns are to be made within 7 days of receiving your order from Alvinza. 
 If you wish to cancel or change your order, you will need to let the team know at Alvinza within 24 hours of the purchase as our jewellers may have already commenced working on it. 
Please send us an email within the 24 hours of purchase to info@alvinza.co.nz to cancel or change your order. 
Thank you,
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